|Delighting Customers and Volunteers|
Understanding the needs of different customers and volunteers, making sure we listen to what they tell us and ensuring they are engaged, inspired and getting brilliant service and support from TCV.
|Building effective relationships|
The ability to develop, maintain, manage and lead successful, mutually beneficial relationships with other people. This includes advocacy and stakeholder management.
|Leading People and Building Talent & Capability|
The ability to lead, manage, motivate and develop yourself and others, including volunteers, to continuously improve individual and business performance as well as developing your skills and helping others to develop their capability to ensure a depth of talent at TCV.
|Valuing Diversity & Integrity|
Is about creating a culture and practices that respect, value and harness difference for the benefit of the organisation and individuals, and operating with honesty, a respect for others and conviction to high standards and ethics
|Understanding TCV’s Products and Markets|
Understanding our products and services, how they fit different customer needs and matching them to the customer’s requirements, as well as understanding the marketplace including funders, competitors, professional bodies and using this knowledge to gain a competitive advantage
|Managing Change and Innovation|
Is about handling and/or leading change and the impact on people, process, organisation, volunteers and customers and encouraging ideas and innovation to achieve TCV’s goals and create the best possible customer and volunteer experience.
Being able to pass on messages and information to different audiences in the most effective ways, considering both the needs of the audience and the nature of the information being passed on, as well as creating genuine employee engagement.
|Understanding TCV and the Strategy|
Understanding TCV as a whole and how the various parts of TCV fit together, using that knowledge to work effectively as well as understanding the strategy and how to translate the strategy and goals into action.
|Effective Decision Making|
The knowledge and skills needed to consider, evaluate, decide and implement the best solutions for TCV and its customers.
Is about taking a positive approach, knowing what your own and others goals are, and having the drive, energy, focus and tenacity needed to overcome difficulties and achieve the right results for TCV, its customers and volunteers.