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Privacy Notice

This privacy notice covers The Conservation Volunteers and all subsidiary companies including TCV Employment and Training Services and TCV online shop. All references below to "The Conservation Volunteers" include all subsidiary companies.

The Conservation Volunteers take our responsibility to everyone who entrusts us with their personal data very seriously. This notice outlines what data we may collect, how we may use it, how we protect your data and what are your rights.

This notice includes any data we collect from you during your relationship with The Conservation Volunteers and TCV Employment and Training Services.  This may include:

  • any paper forms you fill out
  • verbal data  collection 
  • forms via our website OR  online surveys 
  • online shop
  • Photographs, video or audio recordings

The Conservation Volunteers process personal data in compliance with the Data Protection Act 1998.  

The Types of Data We Collect

We collect only the personal details needed to fulfil the service you expect from The Conservation Volunteers.  Depending on the service, the information required may include:

  • Contact details  to allow communication with you regarding the service or product TCV is providing to you,
  • Health, disability, behavioural and offending history details sufficient to ensure the safeguarding and safety of yourself and OTHERS while either volunteering, training or receiving employability services from TCV,
  • Employment, learning and other personal details to determine eligibility and suitability of service.
  • Information to improve customer service
  • Demographic, attendance and narrative information to enable us to demonstrate to current or future funders the outputs, outcomes and impact of our programmes and products. Unless express permission is given by you for a Case Study this is only used in a collective anonymised form

Using Your Personal Data

The Conservation Volunteers will use your details for legitimate purposes including:

  • Communications about our charitable purpose, membership, campaigns, fundraising, training and other activities 
  • Administration of volunteer records, membership, training records and employment records
  • Marketing purposes
  • Fulfilment of orders for goods and services
  • Customer satisfaction surveys
  • In house research and analysis
  • Purpose of prevention and detection of crime including CCTV
  • Informing you about products and services

Disclosures of Your Personal Data

We will not, without your consent, supply any of your personal data to any third party except where:

  1. The transfer is to a secure data processor who carries out data processing operations on our behalf
  2. The transfer is to a successor in title to the business
  3. We are required to do so by operation of law

If there is a situation, where we are asked to share some of your personal data with Contractors, Funders or a Service supplier we will make sure you are informed and we will obtain your consent to share your data.  We will make sure your details are safe, secure and only used for the limited purpose you have provided them to us.    

We will not share or sell your personal data to a third party organisation for marketing or fundraising purposes.

Security of Your Personal Data

We use technical and organisational precautions to prevent the loss, misuse or alteration of your personal data.  

Use of Data Processors

We may occasionally use a third party company to manage collation, processing and storage of your personal information on our behalf.  We carefully choose these companies making sure they are screened to maximise protection of your security and privacy.  They are permitted to use the data in accordance with our instructions only.  

Direct Marketing/Fundraising 

We would like to keep you up to date with our activities and include you, from time to time in our marketing and fundraising.  We will obtain your consent to contact you by post, e-mail, phone or text about TCV products or services we think you would be interested.

If you have made a purchase from our online shop or are a member of our Community Network, you may receive information regarding products or discounts via our online shop.

If you would like to change your consent, you can do this at any time by contacting us directly at either of the following:

By email to:  information@tcv.org.uk

By post to: Customer Services, The Conservation Volunteers, Sedum House, Mallard Way, Doncaster, DN4 8DB

By phone on: 01302 388 883

Any electronic communication will have a link to unsubscribe for future electronic communications so you can manage your own consent.

We will update your record as soon as we possibly can.  If you tell us that you do not wish to receive marketing, you may still receive transactional and service based communications confirming and servicing other relationships you have with us.

Your Rights

You have the right under the Data Protection Act to ask us in writing for a data subject access request to obtain a copy of the information that we hold about you (for which we may charge a £10 fee).  Any request should be addressed to Customer Services, The Conservation Volunteers, Sedum House, Mallard Way, Doncaster, DN4 8DB.

Updating Information

If you believe that any of your personal information held or being processed by us is incorrect then please write to Customer Services, The Conservation Volunteers, Sedum House, Mallard Way, Doncaster, DN4 8DB or email information@tcv.org.uk and we will correct it as soon as we possibly can.

Cookies and Tracking

A cookie is a piece of data about a website that is stored in your web browser (Internet Explorer, Google Chrome, Firefox, etc). Cookies are used to store information about how people use our website – www.tcv.org.uk,  to help us improve your experience. They are anonymous, so we don't know what you personally are looking at.

When you first visit www.tcv.org.uk, you will be asked if you are happy with this. If you agree to allow us to use cookies, it is a cookie that remembers this information and prevents us asking you each time you visit www.tcv.org.uk.

Most browsers will allow you to control how cookies are handled, whether they are accepted and how long they are stored for. All browsers do this differently, but if you're concerned about privacy and security then please have a look in the 'help' documentation for your particular browser.

The type of cookies used and their purpose:

Google Analytics cookies are used to collect information about how visitors use www.tcv.org.uk. This information is collected in an anonymous form and is used to help us improve www.tcv.org.uk.

Further information about cookies including how to manage and delete them can be found at www.allaboutcookies.org.

Third Party Websites

In our website we provide links to other websites for your convenience and information.  We cannot accept responsibilities for any issues concerning your data collected by websites that are not directly under our control.  Please also be aware individual organisations operate their own policies regarding the use and sale of personal information and the use of cookies.  If you have a concern regarding the way your personal information will be used on other sites then you are advised to read the relevant privacy statement.


To update your personal information or change your consent for use of your personal information please contact:

By email: information@tcv.org.uk

By post: Customer Services, The Conservation Volunteers, Sedum House, Mallard Way, Doncaster, DN4 8DB

By phone: 01302 388 883

For Data Protection Queries

By post: Data Protection Officer, The Conservation Volunteers, Sedum House, Mallard Way, Doncaster DN4 8DB

By email: dataprotection@tcv.org.uk